Terms & Conditions
CUSTOMER CARE
We want you to love every order. If something isn't right, we'll make it right quickly and fairly.
HOW TO REACH US
Email: Linda@thesmokylantern.com (we reply within 1 business day)
Phone: (706) 429-3699, Monday to Friday, 9 am to 5 pm Eastern
Live chat: use the chat button on our website during business hours
Please include your order number so we can help you faster.
ORDERS
- You'll receive an email confirmation as soon as your order is placed.
- To change or cancel an order, contact us within 12 hours. Once an order ships, you can't change it, but you can return it.
- Prices are in US dollars. Sale prices apply only during the stated promotion.
CONCERNS AND COMPLAINTS
If you're unhappy with any part of your experience, email us with "Complaint" in the subject line. We'll acknowledge it within 1 business day and aim to resolve it within 5 business days. We treat every customer with courtesy and respect, and ask the same of our team.
PRIVACY POLICY
We collect only what we need to fill your orders and serve you, and we never sell your personal information.
What We Collect
- Contact details (name, email, phone) for order updates and support- Shipping and billing addresses to deliver and invoice your order- Payment details, processed securely by our payment providers. We never see or store full card numbers.- Order history to handle support, returns and recommendations- Account details if you create a member account- Messages you send us by chat, email or forms- Device and usage data (IP address, browser, pages viewed) for site security and improvement.
HOW WE USE IT
- To process, ship, and support your orders
- To answer your messages and resolve issues
- To send newsletters and offers only if you sign up. Every email has an unsubscribe link.
- To prevent fraud and keep our site secure
- To meet legal, tax, and accounting obligations
WHOM WE SHARE IT WITH:
Only service providers who help run our shop, and only what they need: our website and store platform (Wix), payment processors, shipping carriers and fulfillment partners, and email and analytics tools. We may also disclose information when required by law or to protect customers or our business from fraud. We do not sell or rent your personal information.
COOKIES
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can accept or decline non-essential cookies in our cookie banner and clear cookies in your browser at any time.
HOW LONG WE KEEP IT
Order records are kept as long as needed for tax and accounting, generally up to 7 years. Other information is kept while your account is active or until you ask us to delete it.
YOUR CHOICES AND RIGHTS
You can ask us to see, correct or delete your personal information (unless we must keep it by law), or to stop marketing emails. Depending on where you live, including California and other U.S. states, you may have additional privacy rights. Email Linda@thesmokylantern.com and we'll respond within 30 days.
CHILDREN
Our shop is intended for adults. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we'll delete it.
CHANGES
We may update this policy from time to time. Last updated October 27, 2026.
SHIPPING
- Free shipping on U.S. orders over $100.
- Orders are processed within 1 to 3 business days.
- Estimated delivery times are shown at checkout and in your confirmation email. Some items ship from partner warehouses and may arrive in separate packages.
- You'll receive a tracking number by email when your order ships.
- If tracking shows no movement for 7 days, or your order hasn't arrived within 30 days, contact us, and we'll trace it, resend it, or refund you.
- Please double-check your shipping address at checkout. We'll help where we can, but we can't be responsible for orders sent to an incorrect address.
RETURNS AND EXCHANGES
Most items can be returned within 30 days of delivery for a refund or exchange.
- Items must be unused and in their original packaging with all parts, accessories, and manuals included
- For health and hygiene reasons, we can't accept returns of opened personal care items (such as hair tools), worn hosiery or intimate apparel, pierced jewelry, or used kitchen items that contact food.
- Electronics (drones, speakers, headphones, smartwatches, record players) must be returned complete, undamaged, and with any accounts or pairings removed.
- To start a return, email us your order number and the item you'd like to return. We'll reply with instructions. Items sent back without contacting us first may not be accepted.
- Return shipping is paid by the customer unless the item was damaged, defective, or sent in error.
REFUNDS
- Refunds go back to your original payment method within 5 to 7 business days after we receive your return.
- Original shipping charges are non-refundable unless we made an error.
DAMAGED, DEFECTIVE OR WRONG ITEMS
Contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or a full refund at no cost. If an electronic item stops working within 30 days of delivery, contact us, and we'll repair, replace, or refund it.
Payment Methods
- Credit / Debit Cards
- PAYPAL